Frequently asked questions

1.- How do I go about applying the guarantee on a product bought at Ultrajewels?

You should present your sales receipt, the guarantee and the item to the Ultrajewels Service Center to be evaluated. Our specialized personnel will then evaluate the item and offer a diagnosis of what is wrong with the piece as well as confirm that it is still under the guarantee. We recommend that your item be evaluated only at an authorized Service Center.

2.- I do not live in Cancun in order to take it to your Authorized Service Center. What should I do?

There are authorized service centers for your brand item all over the world. We suggest that you call our Contact Center where our representative can inform you as to the closest one to your home.

Our company, for reasons of security, does not allow receipt of items sent via express mail. That is why we recommend that you take the item in person to the Ultrajewels Service Center.

3.- What should I do to return an item?

You should present your sales receipt and the item to the store where it was purchased. The piece will be evaluated by the Ultrajewels Service Center that will determine if it should be exchanged. The Ultrafemme Group does not provide cash reimbursements.

4.- I would like to purchase an item but I do not live in Quintana Roo. What should I do?

Call our Contact Center at: (998) 881-3590 or, from elsewhere in Mexico, call toll free: 01 800 OO ULTRA to receive more information. Contact Center hours are: Monday to Friday, 9:00 AM to 5:00 PM.

Remember that the items are delivered directly to the store and cannot be sent to your home.